Critical Service Disruption on US Server

Incident Report for Top Hat

Resolved

This incident has been resolved.
Posted Mar 27, 2026 - 18:11 EDT

Monitoring

As of 3:13 PM ET, service has been restored following a system adjustment to improve performance. We are continuing to investigate the root cause and are closely monitoring the situation to ensure stability. Further updates will be shared as we learn more.
Posted Mar 27, 2026 - 15:23 EDT

Investigating

We are currently investigating a critical issue impacting services on the US server. Our engineering team is actively working to restore service as quickly as possible. We will provide an update within the next hour.
Posted Mar 27, 2026 - 14:45 EDT
This incident affected: Top Hat (Top Hat API).